Returns and Refunds

At Cascadia Rock Supplies, we want you to be completely satisfied with your purchase. Please review our return and refund policies below:

1. Returns

All unused items purchased at Cascadia Rock Supplies are returnable within 30 days of the original delivery date, except for items listed as non-returnable below.

  • Defective or Incorrect Items: Cascadia Rock Supplies will cover return shipping costs if the product is defective or if an incorrect item was shipped.
  • Other Returns: If you return an item for any other reason, you are responsible for the return shipping cost.
  • Non-Returnable Items:
    • Rough rock that has been altered
    • Used equipment
    • Sale and clearance items (sale and clearance items are final)

No returns will be accepted after 30 days.

To initiate a return, please contact us via email at sales@cascadiarocks.com or by phone at 778-850-0469.

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

  • Partial Refunds:
    • Items not in original condition, damaged, or missing parts not due to our error
    • Items returned more than 30 days after delivery

Sale and clearance items cannot be refunded.

3. Damaged Shipments

We take great care in packaging all orders. However, if you receive an order that is damaged:

  • At Delivery: Refuse the package if possible.
  • After Delivery: Notify us immediately to file a claim. Keep all packaging materials, labels, and invoices for inspection.

Note: Damage claims must be filed with the carrier immediately. Cascadia Rock Supplies is not responsible for the quality of service provided by the shipping carrier, however we will do everything we can to assist in handling.

4. Shipping Returns

To return your product, mail it to:

Cascadia Rock Supplies
492 Saint Andrews St.
Nanaimo, BC, Canada
V9S 1S2

You are responsible for paying your own shipping costs unless the item is defective or incorrect, in which case we will provide you with a pre-paid shipping label to return the item. Shipping costs are non-refundable unless stated otherwise.

5. Gift Returns

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item wasn’t marked as a gift, the refund will be issued to the original purchaser.

6. Contact Us

For questions related to refunds and returns, contact us at:

Email: info@cascadiarocks.com
Phone: 778-850-0469

Thank you for shopping with us at Cascadia Rock Supplies. We appreciate your business and are committed to providing quality products and services.